The AI receptionist for Airbnb and vacation rental cleaning.
Turnover cleaning runs on a clock you do not control. Checkout is at 10, check-in is at 3, and the host calls at 10:15 because the guest left early and can you come now. If that call goes unanswered, the host finds a cleaner who answers, and they keep that cleaner.
Zela picks up instantly, quotes per turnover by property size, handles same-day and last-minute requests against your real availability, and takes the mid-stay calls — a guest locked out, a linen issue — that hosts otherwise pass straight to you.
The phone problem is different in Airbnb cleaning.
Hosts expect a same-day answer
Short-term rental hosts manage from their phones and expect a reply in minutes. A voicemail is an unanswered question to them.
Turnovers change daily
Cancellations, extended stays and early checkouts move the schedule every morning. Somebody has to absorb that churn.
Winning a host means winning every unit they manage
Co-hosts and management companies run 10, 20, 50 listings. Responsiveness on the first call decides whether you get one of them or all of them.
Here is how Zela handles the call you are missing right now.
Zela answers in under a second, asks the questions a Airbnb cleaning quote actually needs, prices from your own rules, and books the job into your live schedule. Prices in the example are illustrative — she uses yours.
Quotes turnovers the way STR cleaners price them
- Per turnover by bedrooms and bathrooms, with studio and large-house tiers
- Linen and laundry handling: on-site, off-site or supplied by you
- Restock and consumables checks as an inclusion or add-on
- Same-day, last-minute and holiday-weekend pricing rules
- Deep cleans, hot-tub service and mid-stay refreshes as line items
- Per-listing standing rates for hosts with multiple properties
Incoming call
Answered by Zela
- CallerHi, I host a couple of Airbnbs and my cleaner just let me down for tomorrow.
- ZelaWe can help. What size are the properties, and what time is checkout and check-in tomorrow?
- CallerOne is a two-bed condo, checkout 11, check-in 4. The other is fine for now.
- ZelaA two-bedroom turnover, including linen change and restock check, is $135. I have a cleaner available tomorrow from 11:30, which gives plenty of time before 4. Do you supply the linens on site, or do we bring them?
- CallerThey’re in the owner’s closet. Code is 4471.
- ZelaNoted. I’ll book that now and text you a confirmation. If you would like, I can also set up a standing arrangement so future turnovers are covered automatically.
What else Zela does for a Airbnb cleaning business.
Mid-stay guest issues
When a host forwards guest calls, Zela can take lockout, linen and supply issues and dispatch or message your team.
Schedule changes absorbed
Early checkouts, extended stays and cancellations are updated on the call so your cleaners’ day is always current.
Damage and inventory reports
Cleaners can call in damage or missing items and Zela logs a structured report for the host.
See the full list of what she does — inbound receptionist, bookings, notifications, reactivation, messages and transfers.
Airbnb cleaning owners ask us this.
Still not sure? Book a demo and put the question to Zela directly.
Can Zela handle same-day turnover requests?
Yes. She checks your live availability and confirms a cleaner on the call, or tells the host honestly what the earliest option is. Same-day surcharges apply automatically if you set them.
Do hosts and co-hosts actually call, or is it all messages?
Both. Urgent requests and new-cleaner enquiries usually come by phone because hosts want a yes now. Zela answers the phone; your existing message channels stay as they are.
Can she manage standing arrangements for a host’s listings?
Yes. Once a host has a per-listing rate and their preferences on file, new turnovers are booked against them without re-quoting every time.
What happens with guest calls during a stay?
If you take those on a host’s behalf, Zela handles lockouts, linen and supply issues, logs the details and dispatches or transfers based on your rules.
Will an AI put off property management companies?
Management companies care about response time and reliability more than who answers. A phone that is answered in under a second, every time, is the strongest first impression a turnover cleaner can make.
Also run house cleaning, move-out cleaning, maid service work?
Zela handles every cleaning vertical from one receptionist. See how she works for each.
Hear Zela quote a clean — today.
Leave your details, pick a time, and we'll call you with Zela live on the line. Fifteen minutes and you'll know whether she belongs on your phone.
- A 15-minute call where you hear Zela take a real enquiry
- Your own price list turned into a working quote flow
- A revenue estimate based on the calls you are missing today
- No credit card, no contract, no pressure