Help & Support

Zela picks up in under a second, holds a natural back-and-forth conversation, understands what each caller needs, and takes action — quoting and booking the clean, answering a question, or transferring the call. Callers hear a warm, on-brand voice, not a robotic menu.

Most cleaning companies go live in a day, not months. You connect your calendar, load your price list, and pick a voice — we tune Zela to how your business quotes and schedules. There's no hardware to install and nothing to rip out; she works on your existing phone number.

Yes. Zela books jobs straight into your schedule and pushes call summaries and customer details into the tools you already run. During onboarding we confirm the integrations your business relies on and wire them up for you.

Absolutely. When a caller needs a person — or asks for one — Zela routes the call to the right team member in real time. You set the rules: which enquiries get transferred, which get quoted and booked, and which she handles end to end.

Zela never clocks out. Nights, weekends, holidays, and call surges are all covered, so every caller reaches a ready voice instead of voicemail. You wake up to booked cleans and a short summary of every conversation.

Yes. Conversations are handled with privacy-first workflows and enterprise-grade security. We screen spam, protect sensitive caller information, and never sell your data. You stay in control of what's stored and how it's used.

Pricing is based on your call volume and the features you need, billed on a simple monthly plan with no long-term lock-in. The fastest way to get an exact quote is to book a demo — we'll size a plan to your business on the call.

Every voice, greeting, and script is tuned to your brand, so Zela sounds like a member of your own office team. She speaks 30+ languages and can switch to match your caller, and you can refine her responses any time.