The AI receptionist for move-out and end-of-lease cleaning.
Move-out cleaning is urgent by definition. Tenants call two days before the inspection, landlords call the morning after a tenant leaves, and property managers call with three units at once. None of them will wait for a callback tomorrow.
Zela answers every one of those calls immediately, quotes from your property-size and condition rules, captures key collection, inspection dates and carpet requirements, and books the clean into the window that matters.
The phone problem is different in move-out cleaning.
Every call is a deadline
A move-out caller has an inspection date and a deposit on the line. Whoever answers first and can commit to a slot gets the job.
Condition changes everything
A lightly used one-bed and a trashed one-bed are different jobs. Someone has to ask the awkward questions before a price is promised.
Property managers send volume — if you are reliable
One agent can send you a dozen cleans a month. They stop the moment a call goes unanswered.
Here is how Zela handles the call you are missing right now.
Zela answers in under a second, asks the questions a move-out cleaning quote actually needs, prices from your own rules, and books the job into your live schedule. Prices in the example are illustrative — she uses yours.
Quotes by property, condition and what the lease demands
- By bedrooms and bathrooms, with studio and house tiers
- Condition bands: standard, heavy, or "needs a quote" with photos
- Oven, fridge, walls, blinds, balcony and garage as inclusions or add-ons
- Carpet steam cleaning and pest control bundles where leases require them
- Furnished vs. empty and same-day or next-day urgency pricing
- Bond-back or re-clean guarantee terms explained consistently
Incoming call
Answered by Zela
- CallerI need an end-of-lease clean done by Thursday. Two-bedroom apartment.
- ZelaWe can help with that. Is the apartment empty now, and would you describe it as lightly used or in need of a heavier clean — oven, walls, that sort of thing?
- CallerEmpty as of tomorrow. Pretty normal, the oven needs doing.
- ZelaA standard two-bedroom end-of-lease clean including the oven and inside all cupboards is $340. Does the lease require the carpets to be steam-cleaned as well? We can do both in one visit for $460.
- CallerYes, carpets too. Can you do Wednesday?
- ZelaWednesday at 9am is available. How will our team get the keys — from you, a lockbox, or the property manager’s office?
What else Zela does for a move-out cleaning company.
Key and inspection logistics captured
Key collection point, inspection date and agent contact are recorded on the booking so the crew has everything.
Property-manager priority
Calls from your agent accounts are recognised and can be routed, booked in bulk, or transferred to you.
Move-in follow-up
Zela can offer the outgoing tenant a move-in clean at their new address — a second job from one call.
See the full list of what she does — inbound receptionist, bookings, notifications, reactivation, messages and transfers.
Move-out cleaning owners ask us this.
Still not sure? Book a demo and put the question to Zela directly.
Can Zela commit to a slot on the first call?
Yes. She books into your live availability, so when a caller needs Thursday she can confirm Thursday or offer the nearest alternative — the thing that wins move-out work.
How does she price a property she cannot see?
From your bands: bedrooms, bathrooms, condition and inclusions. If the caller describes something outside those bands, Zela asks for photos or books a walkthrough rather than promising a number you cannot honour.
Can she handle property managers with multiple units?
Yes. Multi-unit enquiries can be booked one by one on the call, or flagged and transferred to you if you prefer to handle agent accounts personally.
What about our re-clean guarantee?
You give Zela the terms and she explains them the same way every time, then books a re-clean if a caller invokes it, with the original job and inspection report noted.
Do move-out callers mind talking to an AI?
They mind not getting an answer. Zela responds instantly, confirms a date, and sends a written confirmation — which is what a stressed tenant with an inspection on Thursday actually wants.
Also run house cleaning, carpet cleaning, Airbnb cleaning work?
Zela handles every cleaning vertical from one receptionist. See how she works for each.
Hear Zela quote a clean — today.
Leave your details, pick a time, and we'll call you with Zela live on the line. Fifteen minutes and you'll know whether she belongs on your phone.
- A 15-minute call where you hear Zela take a real enquiry
- Your own price list turned into a working quote flow
- A revenue estimate based on the calls you are missing today
- No credit card, no contract, no pressure