Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the MeetZela website, ZelaAI voice assistant, and related software, applications, and services (together, the “Service”), which are provided by MeetZela, Inc.(“MeetZela,” “we,” “us,” or “our”). Please read them carefully — they are a legally binding contract between you and MeetZela, Inc..

By creating an account, purchasing a subscription, clicking to accept, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have the authority to bind that entity, and “you” and “Customer” refer to that entity. If you do not agree to these Terms, you may not use the Service.

1. Agreement to these Terms

These Terms, together with any order form, subscription plan, or policy referenced within them (including our Privacy Policy), form the entire agreement between you and MeetZela, Inc. regarding the Service and supersede any prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right.

2. Definitions

• “Service” means the MeetZela platform, website, and the Zela AI voice assistant, together with all features, integrations, and documentation we make available.
• “Zela” means the AI voice assistant persona that answers, places, and manages phone calls on your behalf.
• “Customer”(or “you”) means the business, organization, or individual that registers for or uses the Service.
• “Caller” means any third party who places a call to, or receives a call from, the Service on your behalf.
• “Content” means any data, scripts, prompts, business information, recordings, transcripts, contact details, and other materials submitted to, generated by, or processed through the Service.

3. Eligibility & accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.

When you register, you agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at meetzela.ai@gmail.com of any unauthorized use or suspected breach of security.

4. Description of the Service

MeetZela provides an AI voice assistant that answers incoming phone calls, holds natural conversations with Callers, qualifies leads, books appointments, and routes or summarizes calls on your behalf, 24/7. To deliver the Service, Zela may rely on third-party providers, including telephony carriers, calendar and CRM systems, and AI model and speech providers.

The Service is provided on an ongoing basis, and we may add, change, suspend, or discontinue features at any time. We continue to improve Zela, and behavior, voices, and capabilities may evolve over time. You are responsible for reviewing and configuring how the Service represents your business to Callers.

5. Customer responsibilities & acceptable use

Because the Service places and answers phone calls and may record and transcribe conversations on your behalf, you bear important legal responsibilities. This is one of the most important sections of these Terms.

5.1 Compliance with calling and recording laws

You are solely responsible for ensuring that your use of the Service complies with all applicable laws and regulations governing automated, AI-assisted, and recorded telephone communications. This includes, without limitation, the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, state and federal Do-Not-Call rules, and all applicable one-party and two-party (all-party) call-recording and wiretap laws.

You are responsible for obtaining any legally required consent from Callers before calls are placed, answered, recorded, or transcribed, and for providing any required disclosures that a call may be handled by an AI assistant. You will not use the Service to contact any person who has requested not to be contacted.

5.2 Prohibited uses

You agree that you will not, and will not permit any third party to, use the Service to:

• Violate any applicable law, regulation, or third-party right, or engage in any unlawful, fraudulent, deceptive, or misleading activity;
• Place unsolicited, spam, or robocalls, or conduct telemarketing in violation of the TCPA or other applicable laws;
• Harass, threaten, defame, or abuse any person, or transmit content that is obscene, hateful, or otherwise objectionable;
• Impersonate any person or entity in a manner intended to deceive, or misrepresent your affiliation with any person or entity;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying models of the Service, except as permitted by law;
• Resell, sublicense, or otherwise make the Service available to third parties without our prior written permission;
• Interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service, its infrastructure, or any connected systems;
• Use the Service to collect or process sensitive personal information in violation of applicable law, or in any way that exceeds the permissions you have obtained from Callers.

You are responsible for the content of the scripts, prompts, and configurations you supply, and for all calls made or received through your account.

6. Subscription, fees & billing

Access to the Service is offered through paid subscription plans. By selecting a plan, you agree to pay the fees applicable to that plan, along with any usage-based charges (such as per-minute or per-call fees) described at the time of purchase.

• Auto-renewal. Subscriptions automatically renew for successive terms unless you cancel before the end of the current term. You authorize us to charge your payment method on each renewal.
• Taxes. Fees are exclusive of taxes, and you are responsible for all applicable sales, use, and similar taxes, excluding taxes on our net income.
• Non-payment. If a payment fails or is overdue, we may suspend or terminate your access to the Service after providing notice.
• Price changes. We may change our fees, and any change will take effect at the start of your next renewal term following reasonable notice.

Except as required by law or expressly stated in these Terms, fees are non-refundable.

7. Free trials & demos

We may offer free trials or demonstrations of the Service. Trials and demos are provided for evaluation purposes only, may be limited in features or duration, and may be modified or withdrawn at any time. Unless you cancel before the trial ends, we may begin charging you for a paid subscription at the end of the trial period. Trials and demos are provided “as is” without any warranty.

8. Intellectual property

The Service, including Zela, all software, models, voices, designs, text, graphics, and the MeetZela name and logos, is owned by MeetZela, Inc. or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription.

You retain all rights to your own Content. You grant us a worldwide, non-exclusive license to host, process, transmit, and display your Content solely as necessary to provide, maintain, and improve the Service. If you provide feedback or suggestions, you grant us the right to use them without restriction or obligation.

9. Customer data & privacy

Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that your collection and use of Caller data, and your instructions to us regarding that data, comply with applicable data-protection and privacy laws. You represent that you have all rights, consents, and permissions necessary for us to process Content on your behalf.

10. Third-party services & integrations

The Service may integrate with or depend on third-party products and services, including telephony carriers, calendars, CRMs, payment processors, and AI providers. Your use of those services is governed by their own terms and privacy policies. We are not responsible for, and make no warranties regarding, any third-party service, and we are not liable for any act or omission of a third-party provider or for any disruption caused by them.

11. Disclaimers & warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Zela is an artificial intelligence system and may misunderstand a Caller, make mistakes, or produce inaccurate or unexpected results. We do not warrant that the Service will be uninterrupted, secure, error-free, or that Zela will never make an error. You are responsible for reviewing outcomes that matter to your business and for maintaining appropriate human oversight.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MeetZela, Inc. AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, arising out of or relating to the Service or these Terms, whether based on contract, tort, or any other legal theory, even if we have been advised of the possibility of such damages.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless MeetZela, Inc.and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use or misuse of the Service; (b) your Content; (c) any calls placed, answered, or recorded through your account; (d) your violation of these Terms or applicable law, including any calling, consent, or call-recording laws; or (e) your violation of any third-party right.

14. Termination & suspension

You may stop using the Service and cancel your subscription at any time in accordance with your plan. We may suspend or terminate your access to the Service, in whole or in part, if you breach these Terms, fail to pay fees, or engage in activity that may harm the Service, other users, Callers, or us, or as required by law. Where practicable, we will provide notice.

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will survive.

15. Governing law & dispute resolution

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws principles. You agree that the exclusive jurisdiction and venue for any dispute arising out of or relating to these Terms or the Service will be the state and federal courts located in California, USA, and you consent to the personal jurisdiction of those courts. Before filing a claim, you agree to first contact us to attempt to resolve the dispute informally.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.

17. Contact us

If you have any questions about these Terms, please contact us:

• MeetZela, Inc.
• Email: meetzela.ai@gmail.com
• Phone: +1 9515 925 535
• Address: California, USA