The AI receptionist for house cleaning businesses.
A house cleaning company lives on recurring clients. One answered call can be a weekly clean for three years; one missed call is that client booking the next cleaner on Google. Zela picks up every call in under a second, quotes the way you quote, and books the first clean before the caller hangs up.
She is trained only on cleaning work, so she already knows the difference between a standard clean and a deep clean, why a first visit costs more, and what to ask when someone says "the house is a bit of a state".
The phone problem is different in house cleaning.
You are in a client’s home when new clients call
The best time for a homeowner to ring around is the middle of the day. That is exactly when you and every cleaner you employ are inside someone else’s house with gloves on.
Quotes need five questions, not a callback
Bedrooms, bathrooms, square footage, frequency, pets. If nobody asks those questions on the first call, the caller gets a quote from whoever does.
Recurring clients cancel and reschedule constantly
Half your inbound calls are existing customers moving Thursday to Friday. Each one is five minutes of admin that interrupts a job.
Here is how Zela handles the call you are missing right now.
Zela answers in under a second, asks the questions a house cleaning quote actually needs, prices from your own rules, and books the job into your live schedule. Prices in the example are illustrative — she uses yours.
Quotes the way a house cleaning company quotes
- By bedrooms and bathrooms, or by square footage — whichever your price list uses
- Frequency discounts for weekly, biweekly and monthly clients
- First-visit or deep-clean pricing before a recurring rate kicks in
- Add-ons: inside oven, inside fridge, interior windows, laundry, baseboards
- Pet, occupied-home and "it’s been a while" surcharges you define
- Your minimum charge and travel radius, applied automatically
Incoming call
Answered by Zela
- CallerHi, I’m looking for a price on regular house cleaning.
- ZelaHappy to help. How many bedrooms and bathrooms does the home have, and were you thinking weekly, every two weeks, or monthly?
- CallerFour bed, two and a half bath. Probably every two weeks.
- ZelaGreat. For a four-bedroom, two-and-a-half-bath home on a biweekly schedule, our rate is $185 per visit, with a first deep clean at $310. Do you have any pets we should know about?
- CallerA dog. Can you do Tuesday mornings?
- ZelaWe can. I have a crew free Tuesday the 14th between 8 and 10am for the first clean. Shall I book that and set up the biweekly Tuesday slot from there?
What else Zela does for a house cleaning business.
Reschedules without interrupting a job
Existing clients can move, skip or cancel a visit with Zela. The change lands on your schedule and the crew gets the update.
Reminders that stop lockouts
Day-before texts confirm access, alarm codes and pets so crews stop arriving at a locked door.
Win back one-off clients
Zela calls the customers who booked a single deep clean and never came back, and offers them a recurring slot.
See the full list of what she does — inbound receptionist, bookings, notifications, reactivation, messages and transfers.
House cleaning owners ask us this.
Still not sure? Book a demo and put the question to Zela directly.
Can Zela quote a house clean accurately over the phone?
Yes. She asks the same questions you would — bedrooms, bathrooms, square footage, frequency, condition, pets — and prices from the rules you give her. If a home falls outside those rules, she books an in-person estimate or takes a message rather than guessing.
What if a caller wants a walkthrough before committing?
Zela books the walkthrough into your calendar like any other appointment, collects the address and access notes, and sends the confirmation. You turn up knowing exactly what the caller asked for.
Does she handle my existing customers or only new leads?
Both. Existing clients can reschedule, skip a week, add an oven clean or update their key instructions. Zela recognises returning numbers and picks up the conversation with their history in front of her.
Will she book jobs into my existing scheduling software?
She books into your live calendar so slots are never double-booked. Most house cleaning companies keep the scheduling tool they already use; tell us what you run on the demo call and we will confirm the fit.
How much does an AI receptionist cost a house cleaning business?
Pricing depends on your monthly call volume and which services you turn on beyond the receptionist. For a typical residential company it is a fraction of a part-time office assistant while covering evenings, weekends and holidays. We put a number against your actual call volume on the demo.
Also run maid service, move-out cleaning, Airbnb cleaning work?
Zela handles every cleaning vertical from one receptionist. See how she works for each.
Hear Zela quote a clean — today.
Leave your details, pick a time, and we'll call you with Zela live on the line. Fifteen minutes and you'll know whether she belongs on your phone.
- A 15-minute call where you hear Zela take a real enquiry
- Your own price list turned into a working quote flow
- A revenue estimate based on the calls you are missing today
- No credit card, no contract, no pressure