The AI receptionist for carpet cleaning businesses.
Carpet cleaning is a one-truck, one-technician business for most owners, which means the person who answers the phone is also the person running the wand. Every call that comes in mid-job is a quote lost to a competitor whose phone was free.
Zela answers those calls, quotes by room or by square foot from your price list, books into a time window that suits the drive, and reminds the customer to vacuum and move the small furniture before you arrive.
The phone problem is different in carpet cleaning.
You can’t hear the phone over the machine
A truck-mount runs loud. By the time you check your phone between jobs there are three voicemails and two of them have already booked someone else.
Quotes are simple but callers still want a number now
Three rooms and a hallway is a 30-second quote. If nobody gives it on the call, the caller keeps dialling until someone does.
Seasonal spikes bury you
Spring, pre-holiday and move-out season triple your call volume for a few weeks. Hiring for that is impossible; missing it is expensive.
Here is how Zela handles the call you are missing right now.
Zela answers in under a second, asks the questions a carpet cleaning quote actually needs, prices from your own rules, and books the job into your live schedule. Prices in the example are illustrative — she uses yours.
Quotes carpet and upholstery the way you price it
- Per room, per square foot, or per area — with your room-size caps
- Stairs, hallways and rugs as line items
- Pet-odour, stain-protection and deodoriser add-ons
- Upholstery by piece: sofa, loveseat, armchair, mattress
- Tile and grout, hardwood and air-duct services if you offer them
- Minimum charge and travel-zone surcharges applied automatically
Incoming call
Answered by Zela
- CallerHow much to clean three bedrooms and a living room?
- ZelaThree bedrooms and a living room comes to $189 for steam cleaning, and that includes pre-treatment. Are there any pet stains or heavy-traffic areas we should plan for?
- CallerA couple of pet spots in one bedroom.
- ZelaNo problem — pet treatment for one room adds $35, so $224 in total. I can have a technician there Friday between 9 and 11am or Saturday between 1 and 3pm. Which works better?
- CallerSaturday. Do I need to do anything before?
- ZelaJust a quick vacuum and moving any small items off the floor — I’ll text you a short checklist with the confirmation. What is the best mobile number?
What else Zela does for a carpet cleaning business.
Pre-arrival checklist texts
Vacuum, move small furniture, secure pets. Sent automatically so you stop losing 20 minutes on every job.
Six-month rebook calls
Zela calls last season’s customers when they are due again — the cheapest jobs a carpet cleaner ever books.
Real estate and property-manager accounts
Agents booking move-out carpet cleans get a fast, professional response and a confirmation they can forward to the landlord.
See the full list of what she does — inbound receptionist, bookings, notifications, reactivation, messages and transfers.
Carpet cleaning owners ask us this.
Still not sure? Book a demo and put the question to Zela directly.
Can Zela give a price on the first call for carpet cleaning?
Yes, if your pricing is by room, area or square foot she quotes it immediately, including add-ons like pet treatment or stain protection. For jobs outside your rules — a full commercial floor, for example — she books an estimate instead.
I am a one-person carpet cleaning business. Is this overkill?
It is built for exactly that. A solo operator loses more calls than anyone because there is no one else to answer. Zela costs less than the two or three jobs a month you are currently missing.
Does she handle upholstery, tile and grout, and other services?
She quotes and books any service on your price list. Many carpet cleaners run upholstery, tile and grout, rug cleaning and air ducts through the same flow.
How does she handle my busy season?
The same way as any other week. Zela answers every call in under a second whether you get ten calls a day or a hundred, so spring and pre-holiday peaks stop turning into missed revenue.
Can she remind customers to prepare the room?
Yes. A booking confirmation and a day-before reminder go out by text with your preparation checklist, so you arrive to a vacuumed room with the small furniture moved.
Also run house cleaning, window cleaning, move-out cleaning work?
Zela handles every cleaning vertical from one receptionist. See how she works for each.
Hear Zela quote a clean — today.
Leave your details, pick a time, and we'll call you with Zela live on the line. Fifteen minutes and you'll know whether she belongs on your phone.
- A 15-minute call where you hear Zela take a real enquiry
- Your own price list turned into a working quote flow
- A revenue estimate based on the calls you are missing today
- No credit card, no contract, no pressure